Claim filing made simple
Are you still at the scene of the accident?
No
If you've left the scene, call our hotline or go direct to a reporting centre.
Next steps
Sit tight and wait for your claim to be processed.
What to do if you have an accident
General Insurance Assoication (GIA) introduces the 3 steps reporting process to make it easy for motorist to remember what to do in an accident. If the circumstances are such that it is impossible for the motorist to follow the 3 steps, insurers will give special consideration to the claim. Just as a reminder to everyone, the three steps are:
- 1) Exchange particulars and take note of vehicle numbers – riders can do this;
- 2) Call your insurer’s hotline for a tow truck – You
- 3) Report and take your vehicle, damaged or not, to the approved reporting centre or authorized workshop within 24 hours – riders can do this in most cases.
Asuroo Authorised Car Workshops
Finding the right workshop depends on whether you've had an accident, whether you're claiming for windshield damage, or for engine & gearbox problems (if you're covered by our optional warranty).