Privacy Policy

Our Privacy Policy sets out the manner in which Asuroo collect, use, manage and protect the data that is capable of identifying you as an individual whether on its own or in conjunction with other data accessible by us ("Personal Data"). The purpose of this PDP statement is to inform you of how Asuroo manages Personal Data which is subject to the Singapore Personal Data Protection Act (No. 26 of 2012) ("the Act").

This PDP Statement explained our terms and conditions in using the website and service. It is designed to assist you in understanding why and how Asuroo collects and uses your Personal Data, to whom such data is disclosed and to whom data access requests can be addressed. In particular, we will ensure that:

• only fair, proper and legitimate means are employed to collect personal data;
• personal data collected and used is accurate;
• personal data is protected by appropriate safeguards and made available only to authorised persons;
• and you have the right to access and request correction of your personal data.

This PDP Statement and your use of Our Website(s) shall be governed in all respects by the laws of Singapore.

Asuroo believe it is through our loyal customers that empower us to create rewarding community as we provide a great value by making your life easier when you search for insurance, banking and other financial products ("products"). To achieve this, it is necessary for us to collect and use certain Personal Data to achieve desired comparisons between the various products we offer.

"Personal Data" refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation has or is likely to have access. While the specific types of Personal Data you submit through Our Website(s) may vary depending on the product you require and whether you maintain an account with us including and not limited to:

• Full Name
• Identity Data (nationality, country of residence, ID details, passport, DOB, age, etc.)
• Contact Data (mailing address, contact numbers, email address)
• Social Media Data (profile details from linked accounts)
• Search Parameter Data (car details, NCD%, driving experience, travel plans, etc.)
• Transactional Data (payment methods, transaction references, policy details)
• Usage Data (website interaction frequency and duration)
• Technical Data (IP address, MAC address, device/browser information)

Collection of Personal Data:

When you register an account, create an account through Facebook, or carry out ad-hoc searches, we collect the respective data to facilitate comparisons, repeat searches, and verify identity for transactions.

Ways in Which Personal Data Collected:

• Submitting forms (application, declaration, proposal, referral);
• Agreement documentation and correspondence;
• Interacting with staff via phone, chat, meeting, or email;
• Using our technology platforms and electronic services;
• Requesting contact or responding to promotions/marketing;
• Receiving references from business partners or third parties;
• CCTV images or media capture at premises/events.

For the purpose of making the product comparison to match what you really need, it is necessary for us to collect and use your Search Parameter Data.

When you select a product, we may provide your data to the Selected Insurance Services Provider for the purposes of facilitating your purchase or sending relevant recommendations.

Aggregated Data: We also share statistical or demographic data which is not considered Personal Data in law as it does not identify you as an individual.

We use your Personal Data to improve user experience, manage/optimize website performance, fix technical issues, develop new services, process queries/complaints, conduct fraud investigations, and comply with legal requirements.

Marketing material and advertisements may be based on your interests or previous searches even if you don't maintain an account.

We will not provide your Personal Data to any party unless they undertake to provide a comparable level of protection to that required under the PDPA. This includes sharing with the Asuroo group companies, head office, insurers, advisors, government regulators (MAS, MOM, MOH, SPF, LTA, CPF), and reporting agencies (Credit Bureau Singapore).

Important: Withdrawing consent may result in our inability to provide products or services and may terminate existing contractual relationships.

You have the right to withdraw consent, access the data we hold, and rectify/update your information. Contact us at enquiry@asuroo.com for any such requests.

Note: Data retention periods are determined by legal obligations and original collection purposes. Deleted accounts may have retained data for legal compliance.

We use cookies to store preferences and record session information for a personalized experience. We use:

• Technical Cookies: Necessary for functionality and social media login.
• Functional Cookies: To remember preferences and reduce time on next visits.
• Analytical/Targeting Cookies: For tracking behavior to improve site operation and advertisement relevance.

Disabling cookies may result in loss of website functionality.